![]() ![]() Incident management is the response to an unplanned event or service disruption. This helps companies choose what to do with their resources and avoid unnecessary purchases. It is then used to make decisions about how assets are going to be used. Put simply, it is like an inventory of the organization’s hardware and software. This process ensures that all the organization’s assets are accounted for, installed, maintained, upgraded, and removed whenever necessary. It helps you understand what forms of knowledge exist what the organization needs to know how to make the knowledge available to people how to generate new knowledge and how to manage all these factors to enhance the performance of the organization. This multidisciplinary approach makes the best use of knowledge to create value for the organization. ![]() Knowledge management refers to the process of building, sharing, utilizing, and handling the information of an organization.
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